Our Customer Promise
We have a strong history of prioritizing our customers in everything we do. Our dedication to helping UK SMEs save money on their business utilities has been the driving force behind our brand.
Our success is reflected in our ‘Excellent’ rating on Trustpilot, based on over 16,000 reviews.
While we consistently strive to deliver first-class service to our customers, we recognize that things may not always go as planned. We hold ourselves to the highest standards and are committed to fulfilling our promises.
Our Commitment to Your Privacy
We are committed to respecting your privacy. When comparing prices across our energy and business utility products, you can rest assured that we will only ask for the information necessary to provide this service. Occasionally, we may require some technical details to ensure an accurate comparison.
We will never sell or share your information with third parties. Your information will only be used to help you and your business save money through our products and services.
No Junk From Us
Everyone feels frustrated by the influx of junk mail. Any emails we send at STS Energy will always provide valuable information regarding your business utilities. You will only receive communications from STS Energy, and we will never permit third parties to contact you.
If our emails become overwhelming, you can unsubscribe at any time. We welcome and appreciate any feedback you may have.
No Hidden Charges
Nobody appreciates unexpected charges, so we guarantee that there will be no hidden fees associated with our energy comparisons.
We pride ourselves on being fully transparent about our pricing. Completing a comparison on our platform is free; you will never be charged just for inquiring.
When your contract with the new supplier goes live, we may receive an introduction fee or a payment that is incorporated into your price throughout the duration of your contract. This fee is based on your actual energy consumption over the life of the contract.
We Work For You
Our experience shows that customers seek an honest, quick, and hassle-free way to switch their business utilities, and that’s precisely our mission. Our advanced technology enables customers to find competitive prices and switch their services online. However, we don’t stop there. We’re always just a phone call away if you prefer to speak with a member of our award-winning customer service team.
Our service allows you to search a panel of trusted suppliers across various services, providing you with all the information needed to make an informed decision based on your specific requirements.
We will never pressure you into switching suppliers, and if we can find a better deal with your current supplier, we will.
Efficient, Fast and Reliable
We have designed our utility comparison engines to be as quick and user-friendly as possible. We only request the essential information needed for a comparison to streamline the process. Our experts receive extensive training to efficiently assist you in switching your services.
Maintaining Industry Standards
We are committed to setting the standard for regulation in our markets. Although there may be limited official government regulation, we prioritize honesty, openness, and transparency in all our dealings. While we operate under a self-regulated framework, we are also proud to be dedicated opt-in members of industry standards.